Feature Story: Consumers are in the driver’s seat

What are the implications for healthcare and the healthcare real estate sector?

By Murray W. Wolf

steeringwheelThere has been a lot of talk in recent years about how patients and their families are becoming more sophisticated consumers of healthcare services, and how providers need to adapt a more “consumer-driven” approach to care.

But what exactly does that mean, and how is that playing out for healthcare providers and healthcare real estate (HRE) professionals?

That was the question tackled by one of the panel discussions that was held at the InterFace Healthcare Real Estate conference Sept. 22 in Dallas. The panel, titled “How the Move Toward a ‘Consumer-Facing Model’ of Healthcare Delivery is Impacting Healthcare and MOB Real Estate,” was moderated by Michael Lincoln, senior VP, MB Real Estate – Healthcare Group. The panel included:
■ Mervyn Alphonso, senior VP, Anchor Health Properties;
■ Jeff Calk, partner, Waller;
■ Sam Sears, ​principal, ​Percival Health Advisors; and
■ Sam Totos, healthcare real estate manager, Walgreen Company.

Mr. Lincoln kicked things off by asking the panelists to introduce themselves and to “give a quick elevator speech about your company and about consumer-driven healthcare and what it means within your organization.”

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